- To provide clinical expertise and advice to the project on the specific diagnostic group
- To advise the project team on the evidence base and local best practice for inclusion in the ICP
- To chair project meetings
- To represent the team at a senior management level on aspects of the project which require managerial decision making
- To influence key decision makers
- To ìchampionî the ICP project
- To project manage the ICP development and implementation
- To plan and evaluate
- To provide implementation support including trouble-shooting
- To communicate, chase, motivate, negotiate
- To facilitate especially process mapping & ICP writing
- To train, mentor, support
- To deliver
- People and team management
- Managing diverse and complex teams
- Managing stress and raising morale
- Dealing with people's 'baggage'
- Handling difficult people & managing conflict
- Awareness of, and managing, local politics
- Assertiveness skills
- Communication and public relations
- Facilitation skills
- Managing complex organisational relationships
- Negotiation skills
- Persuading and influencing people
- Presentation skills
- Writing and design skills
- Managing multiple projects, meeting deadlines and achieving objectives
- Chairing effective meetings
- Objective setting
- Budget management
- Time management
- Ability to thrive on change and uncertainty
- Minutes of meetings
Standard 1: A named service lead in partnership with a named ICP co-ordinator is responsible for driving ICP development and implementation.
Suggested roles and responsibilities of Service Leads:
- To work with the development lead to ensure progress towards project aims and targets- To provide clinical expertise and advice to the project on the specific diagnostic group
- To advise the project team on the evidence base and local best practice for inclusion in the ICP
- To chair project meetings
- To represent the team at a senior management level on aspects of the project which require managerial decision making
- To influence key decision makers
- To ìchampionî the ICP project
Role of the ICP Co-ordinator:
- To provide leadership and marketing- To project manage the ICP development and implementation
- To plan and evaluate
- To provide implementation support including trouble-shooting
- To communicate, chase, motivate, negotiate
- To facilitate especially process mapping & ICP writing
- To train, mentor, support
- To deliver
Skills of the ICP Co-ordinator:
- Project management- People and team management
- Managing diverse and complex teams
- Managing stress and raising morale
- Dealing with people's 'baggage'
- Handling difficult people & managing conflict
- Awareness of, and managing, local politics
- Assertiveness skills
- Communication and public relations
- Facilitation skills
- Managing complex organisational relationships
- Negotiation skills
- Persuading and influencing people
- Presentation skills
- Writing and design skills
- Managing multiple projects, meeting deadlines and achieving objectives
- Chairing effective meetings
- Objective setting
- Budget management
- Time management
- Ability to thrive on change and uncertainty
Examples of evidence required to meet standard 1:
- Names, designation and agreed roles for allocated leads- Minutes of meetings
Useful Resources:
- 1. Example job description of a Development Worker in Mental Health - Agenda For Change Band 6
- 2. Example job description of an ICP Development Co-ordinator - Agenda For Change Band 7
- 3. A Person Specification, Job Description and KSF outline (Foundation) for an ICP Project Manager from NHS Highland
- 4. National Leadership and Innovation Agency for Healthcare. Integrated care pathways: a guide to good practice. Llanharan, Wales: National Leadership and Innovation Agency for Healthcare; 2005, page 23