Review complete.
Get the Systematic Review here
We were asked to consider the effective provision of information from healthcare professionals to patients and their carers, on all aspects of the patient’s health condition and its management.
Purpose of the review
To determine the most effective methods for patients and carers to receive information on the nature, management, treatment and prognosis of their long-term condition from healthcare providers.
In particular to examine:
- the most appropriate healthcare professional to provide the information
- optimal timing for the provision of the information
- format in which information should be given (eg written, verbal, face-to-face communication, video, audio, computer-based, etc)
- literacy level, language and quantity of the information provided
- modifying effects of patient characteristics on the other aspects of information provision (eg cultural, ethnic group, age, gender, stage of illness, deprivation, etc).
The project team
Karen Macpherson, Health Services Researcher/Lead Author
Joanne Abbotts, Health Services Researcher
Jenny Harbour, Information Scientist
Lakshmi Mandava, Health Services Researcher
Emma Riches, Medical Writer
Doreen Pedlar, Project Co-ordinator
Tracey Savage, Project Administrator
NHS QIS is very grateful for the support given in the undertaking of this project and preparation of the report by the following:
Professor Vikki Entwistle, Professor of Values in Healthcare, Social Dimensions of Health Institute, Universities of Dundee and St Andrews
Dr Jillian Francis, Senior Research Fellow, Health Services Research Unit, University of Aberdeen
Mr Adam Gillespie, Patient Representative, Glasgow
Dr Zoë Skea, Research Fellow, Academic Urology Unit/Health Services Research Unit, University of Aberdeen
Dr Pat Straw, Head of Patient & Public Partnership, NHS Lothian
Professor Luke Vale, Professor of Health Technology Assessment, Health Services Research Unit, University of Aberdeen
Thanks are also given to the Health Foundation, London and the Picker Institute, Oxford for permission to reproduce content from one of their reports.
